FAQ
Support
Contact
GETTING STARTED
GETTING STARTED
What is the minimum commitment?
Rosie memberships are monthly. There’s no long-term contract — you can pause or adjust as your needs change.
Can I buy hours without a membership?
At the moment, Rosie is membership-based. This helps us ensure quality, consistency, and availability for families.
How do I schedule sessions?
Once you’re a member, you can schedule sessions by texting Rosie. We’ll handle everything so a trusted Pro knowing what to do is at your door when you need it!
How do I add videos?
To add a video to your site, click the “Insert” button and navigate to the “Media” section. Then, drag and drop a video component onto the Canvas.
What is the minimum commitment?
Rosie memberships are monthly. There’s no long-term contract — you can pause or adjust as your needs change.
Can I buy hours without a membership?
At the moment, Rosie is membership-based. This helps us ensure quality, consistency, and availability for families.
How do I schedule sessions?
Once you’re a member, you can schedule sessions by texting Rosie. We’ll handle everything so a trusted Pro knowing what to do is at your door when you need it!
How do I add videos?
To add a video to your site, click the “Insert” button and navigate to the “Media” section. Then, drag and drop a video component onto the Canvas.
What is the minimum commitment?
Rosie memberships are monthly. There’s no long-term contract — you can pause or adjust as your needs change.
Can I buy hours without a membership?
At the moment, Rosie is membership-based. This helps us ensure quality, consistency, and availability for families.
How do I schedule sessions?
Once you’re a member, you can schedule sessions by texting Rosie. We’ll handle everything so a trusted Pro knowing what to do is at your door when you need it!
How do I add videos?
To add a video to your site, click the “Insert” button and navigate to the “Media” section. Then, drag and drop a video component onto the Canvas.
YOUR ROSIE PRO
YOUR ROSIE PRO
What is a Rosie Pro?
A part sitter and part household assistant who is versed in caring for children and managing household tasks like laundry, dishes, tidying, and organizing!
How do you vet Rosie Pros?
All Rosie Pros go through a multi-step vetting process that includes interviews, reference checks, background checks, and hands-on evaluation.
Will I get the same Pro every time?
Not necessarily! We prioritize coverage over person and prep Pros so they can plug into your session needs. After a session, you can add a Pro to your bench and they will be prioritized to work your future shifts!
Do Rosie Pros drive?
Not today but we’re working on it!
What is a Rosie Pro?
A part sitter and part household assistant who is versed in caring for children and managing household tasks like laundry, dishes, tidying, and organizing!
How do you vet Rosie Pros?
All Rosie Pros go through a multi-step vetting process that includes interviews, reference checks, background checks, and hands-on evaluation.
Will I get the same Pro every time?
Not necessarily! We prioritize coverage over person and prep Pros so they can plug into your session needs. After a session, you can add a Pro to your bench and they will be prioritized to work your future shifts!
Do Rosie Pros drive?
Not today but we’re working on it!
What is a Rosie Pro?
A part sitter and part household assistant who is versed in caring for children and managing household tasks like laundry, dishes, tidying, and organizing!
How do you vet Rosie Pros?
All Rosie Pros go through a multi-step vetting process that includes interviews, reference checks, background checks, and hands-on evaluation.
Will I get the same Pro every time?
Not necessarily! We prioritize coverage over person and prep Pros so they can plug into your session needs. After a session, you can add a Pro to your bench and they will be prioritized to work your future shifts!
Do Rosie Pros drive?
Not today but we’re working on it!
SCHEDULING & FLEXIBILITY
SCHEDULING & FLEXIBILITY
Can I book same-day care if something falls through?
We do our best to support last-minute and same-day needs when availability allows. Text Rosie as soon as you know you need help.
What if I need to pause my membership?
No problem. You can pause with notice — just text us and we’ll take care of it.
Can I book same-day care if something falls through?
We do our best to support last-minute and same-day needs when availability allows. Text Rosie as soon as you know you need help.
What if I need to pause my membership?
No problem. You can pause with notice — just text us and we’ll take care of it.
Can I book same-day care if something falls through?
We do our best to support last-minute and same-day needs when availability allows. Text Rosie as soon as you know you need help.
What if I need to pause my membership?
No problem. You can pause with notice — just text us and we’ll take care of it.
HOURS & PRICING
HOURS & PRICING
What if I need more hours?
You can always add extra hours if you need them booked at $30/hour with 2-hour minimum!
What if I don’t use all my hours in a month?
Unused hours may roll over depending on your plan. We’ll help you plan ahead so you get the most out of your time.
What if I need more hours?
You can always add extra hours if you need them booked at $30/hour with 2-hour minimum!
What if I don’t use all my hours in a month?
Unused hours may roll over depending on your plan. We’ll help you plan ahead so you get the most out of your time.
What if I need more hours?
You can always add extra hours if you need them booked at $30/hour with 2-hour minimum!
What if I don’t use all my hours in a month?
Unused hours may roll over depending on your plan. We’ll help you plan ahead so you get the most out of your time.
HOW ROSIE WORKS
HOW ROSIE WORKS
What is a Family Guidebook?
Your Family Guidebook is a living record of your routines, preferences, and household systems. Rosie keeps it updated so every Pro shows up informed and ready.
What Makes Rosie Different
When you hire directly, you manage everything yourself for every new sitter! With Rosie, we handle the sourcing, vetting, scheduling, and payments — so you get reliable help with as little as 8 hours a month, without the overhead.
What kind of household help can I get from Rosie?
Rosie Pros can help with light household support like laundry, dishes, tidying, resetting family areas (playroom, entryway), small organizing projects (pantry or medicine cabinet), and meal prep like washing/cutting veggies or baby food prep.Not included: yard work, errands outside the home, full meal cooking, or deep cleaning.
How do you safely combine childcare and household help in one session?
Rosie plans each session with children’s safety and wellbeing first. Depending on the day, a session may focus on childcare, household help, or a thoughtful mix of both. In some cases (like with older kids who can be engaged alongside tasks) both can happen together. Sessions are carefully planned so expectations are clear and realistic.
What is a Family Guidebook?
Your Family Guidebook is a living record of your routines, preferences, and household systems. Rosie keeps it updated so every Pro shows up informed and ready.
What Makes Rosie Different
When you hire directly, you manage everything yourself for every new sitter! With Rosie, we handle the sourcing, vetting, scheduling, and payments — so you get reliable help with as little as 8 hours a month, without the overhead.
What kind of household help can I get from Rosie?
Rosie Pros can help with light household support like laundry, dishes, tidying, resetting family areas (playroom, entryway), small organizing projects (pantry or medicine cabinet), and meal prep like washing/cutting veggies or baby food prep.Not included: yard work, errands outside the home, full meal cooking, or deep cleaning.
How do you safely combine childcare and household help in one session?
Rosie plans each session with children’s safety and wellbeing first. Depending on the day, a session may focus on childcare, household help, or a thoughtful mix of both. In some cases (like with older kids who can be engaged alongside tasks) both can happen together. Sessions are carefully planned so expectations are clear and realistic.
What is a Family Guidebook?
Your Family Guidebook is a living record of your routines, preferences, and household systems. Rosie keeps it updated so every Pro shows up informed and ready.
What Makes Rosie Different
When you hire directly, you manage everything yourself for every new sitter! With Rosie, we handle the sourcing, vetting, scheduling, and payments — so you get reliable help with as little as 8 hours a month, without the overhead.
What kind of household help can I get from Rosie?
Rosie Pros can help with light household support like laundry, dishes, tidying, resetting family areas (playroom, entryway), small organizing projects (pantry or medicine cabinet), and meal prep like washing/cutting veggies or baby food prep.Not included: yard work, errands outside the home, full meal cooking, or deep cleaning.
How do you safely combine childcare and household help in one session?
Rosie plans each session with children’s safety and wellbeing first. Depending on the day, a session may focus on childcare, household help, or a thoughtful mix of both. In some cases (like with older kids who can be engaged alongside tasks) both can happen together. Sessions are carefully planned so expectations are clear and realistic.