Rosie

Privacy Policy

Last updated: 7/25/2025

1. Introduction

Rosie Care, LLC ("Rosie," "we," "our," or "us") operates a technology platform that connects families with qualified caregivers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, or services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly to us, including:

Account Information:

  • Name, email address, phone number
  • Password and security credentials
  • Profile pictures and photos
  • Social media profile links (LinkedIn, etc.)
  • Location and address information

For Caregivers:

  • Work authorization and citizenship status
  • Education and professional background
  • Work experience and employment history
  • Qualifications and certifications (CPR, First Aid, etc.)
  • References and contact information
  • Background check information and consent
  • Driving record and vehicle information
  • Availability and scheduling preferences
  • Compensation requirements and preferences
  • Interview responses and audio recordings
  • Resume and supporting documents
  • Dietary restrictions and accessibility needs

For Families:

  • Partner/spouse information
  • Children's information (names, ages, care needs)
  • Home environment details (pets, accessibility, cameras)
  • Care requirements and preferences
  • Schedule and availability needs
  • Compensation and benefits offered
  • Special needs or medical requirements
  • Language preferences
  • Transportation and driving requirements
  • Additional family information and preferences

2.2 Payment Information

We collect payment information through our third-party payment processor, Stripe. We do not store complete credit card information on our servers. We may retain the last four digits of your credit card and payment status for our records.

2.3 Communications

We collect information from your communications with us, including:

  • Email correspondence
  • Phone calls and voicemails
  • Text messages and SMS communications
  • Chat messages and support requests
  • Interview recordings and transcripts
  • Reference calls and recordings
  • Feedback and reviews

2.4 Automatically Collected Information

When you use our Service, we automatically collect certain information:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage data and analytics
  • Log files and server data
  • Cookies and similar tracking technologies
  • Website interactions and clickstream data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Core Service Operations

  • Creating and maintaining your account
  • Facilitating matches between families and caregivers
  • Conducting background checks and verifications
  • Processing payments and managing billing
  • Providing customer support and assistance
  • Coordinating interviews and communications
  • Generating contracts and agreements

3.2 Safety and Security

  • Verifying identity and work authorization
  • Conducting background and reference checks
  • Monitoring for fraudulent or suspicious activity
  • Enforcing our Terms of Service
  • Protecting the safety of children and families
  • Complying with legal obligations

3.3 Service Improvement

  • Analyzing usage patterns and trends
  • Improving our matching algorithms
  • Developing new features and services
  • Personalizing your experience
  • Conducting research and analytics

3.4 Communications

  • Sending service-related notifications
  • Providing customer support
  • Sharing updates about your matches
  • Sending newsletters and promotional content (with consent)
  • Facilitating communication between families and caregivers

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Potential Matches

We share relevant profile information with potential matches to facilitate connections. This includes professional qualifications, experience, availability, and preferences. We do not share sensitive personal information (such as full addresses or financial information) until a match is confirmed.

4.2 Service Providers

We share information with trusted third-party service providers who help us operate our business:

  • Background check providers
  • Payment processors (Stripe)
  • Cloud storage providers (AWS S3)
  • Email and communication services
  • Analytics and data processing services
  • Customer support tools

4.3 Legal Requirements

We may disclose information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations or court orders
  • Protect the rights, property, or safety of Rosie, our users, or the public
  • Prevent or investigate fraud or other illegal activities
  • Respond to government requests or law enforcement
  • Protect against legal liability

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

  • Account Information: Retained while your account is active and for 7 years after closure
  • Background Checks: Retained for 7 years for legal and safety purposes
  • Payment Information: Retained for 7 years for tax and accounting purposes
  • Communications: Retained for 3 years for quality assurance and dispute resolution
  • Usage Data: Retained for 2 years for analytics and service improvement

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Access controls and authentication measures
  • Regular security audits and assessments
  • Employee training and confidentiality agreements
  • Secure cloud infrastructure (AWS)
  • Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6.1 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify affected users within 72 hours of discovering the breach
  • Provide details about what information was involved
  • Explain the steps we are taking to address the breach
  • Offer guidance on protective measures you can take
  • Report the breach to relevant authorities as required by law

6.2 Third-Party Background Check Disclosures

We use third-party services to conduct background checks and verification processes. By consenting to a background check, you acknowledge that:

  • Your personal information will be shared with licensed background check providers
  • These providers maintain their own privacy policies and security measures
  • Background check results are retained according to federal and state regulations
  • You have rights under the Fair Credit Reporting Act (FCRA) regarding background checks
  • You may dispute inaccurate information found in background checks

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Updates

  • Access your personal information through your account dashboard
  • Update or correct inaccurate information
  • Request a copy of your data

7.2 Deletion

  • Request deletion of your account and personal information
  • Note: Some information may be retained for legal or safety purposes

7.3 Communication Preferences

  • Opt-out of promotional communications
  • Manage notification preferences
  • Unsubscribe from newsletters

7.4 Data Portability

  • Request a copy of your data in a portable format
  • Transfer your data to another service (where technically feasible)

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

While we collect information about children from families for matching purposes, this information is provided by parents/guardians and is used solely to facilitate appropriate care arrangements.

9. State Privacy Rights

9.1 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

9.2 European Privacy Rights (GDPR)

If you are in the European Union, you have additional rights under the General Data Protection Regulation:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable privacy laws and implement appropriate safeguards to protect your information.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our Service. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

Notice Period: Material changes to this Privacy Policy will take effect 30 days after we provide notice, unless a shorter notice period is required by law or the changes are necessary to comply with legal obligations.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Rosie Care, LLC
Privacy Officer
Email: privacy@rosiecare.com
Phone: (425) 230-3188
Address: 418 Broadway, Suite R, Albany, NY 12207

Data Protection Officer (EU):
Email: admin@joinrosie.com

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Washington. Any disputes relating to this Privacy Policy or our privacy practices will be resolved in the courts of King County, Washington.

15. Additional Rights for Specific Jurisdictions

15.1 Washington State Privacy Rights

Washington residents have additional rights under the Washington My Health My Data Act and other state privacy laws:

  • Right to request information about data collection and sharing practices
  • Right to request deletion of personal information
  • Right to withdraw consent for data processing
  • Right to non-discrimination for exercising privacy rights

15.2 Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of personal information. We do not sell personal information as defined by Nevada law, but you may still submit a request by contacting us at the information provided below.

Effective Date: This Privacy Policy is effective as of the date first written above.