How does a Rosie membership work?
You get Rosie hours to use whenever & however you want. Most families choose a weekly schedule for Rosie to match you to a consistent Pro whose services and availability fit your family. Everyone can get adhoc support, too. Rosie has fulfilled last-minute sessions 99% of the time! Rosie manages all the scheduling, coordination & payments with your favorite Pros so all you do is ask.
What are weekly sessions?
Weekly sessions are regularly scheduled visits with your go-to Rosie Pro, starting at just 2 hours a week. Together, you'll agree on a schedule and the tasks you'd like help with, from snacks, homework, and playtime to laundry, meal prep, dishes, tidying, organizing, and getting the house ready for tomorrow. It's a mix of childcare and household support, tailored to your family's needs and routines, with a familiar face you can count on week after week. And when life calls for a little extra help outside your regular sessions, you can tap into your Backup Bench for flexible support when you need it.
What can a Rosie Pro help my family with?
A little bit of everything that makes family life run smoother! Rosie Pros can help with childcare, playtime, homework, meal prep, dishes, laundry, tidying, organizing, and all those little things that pile up throughout the week. Think everyday care, resets, prep, and household support that keep your family moving. Rosie isn't designed for deep cleaning, heavy lifting, junk removal, full-time nannying, or infant care for children under 4 months. Before a booking is accepted, we'll clarify the tasks, care needs, and qualifications required to make sure everyone knows what to expect. Specialized care, child transportation, or additional household work must be agreed upon in advance rather than added unexpectedly during a session. Not sure if your ask fits? Just ask Rosie.
How is Rosie different from hiring a babysitter or nanny?
Rosie takes on the heavy lifting of finding caregivers, evaluating them, buiding your care plan each time & managing scheduling and payments in one place. Rosie offers flexible care in 2 hour intervals, builds a bench of your favorites, and doesn't hold you to any contracts or employment. With Rosie, you also get care for the whole home & family, not just the kids.
What makes a good Rosie Pro, and how are Pros reviewed?
Great support starts with great people. Rosie Pros bring childcare experience, warmth, good judgment, and a knack for noticing what needs to be done. They're the kind of people who make a busy home feel a little less busy. We take finding those people seriously. Every Rosie Pro goes through a thoughtful vetting process that includes reviewing their experience and skills, background and reference checks, relevant qualification assessments, and applicable shadow sessions. Required certifications, such as CPR or First Aid, must be in place for roles that need them. And our commitment doesn't stop once a Pro joins Rosie. We continue investing in our Pros through coaching, Learning Days, mentorship, and opportunities to grow. Because when Pros feel supported, they're better equipped to support your family. Screening is an important part of our review process, though it cannot provide guarantees.
What does Rosie cost?
Membership is monthly - there is no long term contract. You can pause or cancel as your needs change. Memberships start at $280 for 8 hours. Individual sessions may cost more depending on complexity like caring for more than 1 child.
What if I have more than one kid?
Caring for multiple kids comes with more responsibility. So sessions with additional children will add 0.1x to your session hours per child.
Can I book same-day care?
Yes! It's not guaranteed, but we have fulfilled 99% of all same-day bookings - even within 1 hour!
Can I book or view my Pro beforehand?
You can use the Rosie app to book and manage your sessions, and view your Rosie Pro's profile and details once they're confirmed for your session. Have questions or want help finding the right fit? Just ask Rosie. Our team is here to help you find a Pro who matches your family's needs and answer any questions along the way.
Can we work with the same Pro?
Absolutely, that's what we aim for! For weekly sessions, Rosie works to match you with a go-to Rosie Pro who gets to know your kids, your routines, your home, and how you like things done. Over time, they become a familiar face and a trusted part of your family's rhythm. We'll work to find a Pro whose skills and availability fit your needs. While a particular Pro or schedule isn't guaranteed until a booking is confirmed, once your Pro accepts, you can count on the agreed-upon session. And when your go-to Pro isn't available or you need a little extra help, your Backup Bench gives you other trusted Rosie Pros to turn to, without starting from scratch.
How do we choose a schedule and share our family's needs?
Tell Rosie when you'd like help and what would make your life easier. We'll work to match you with a Rosie Pro whose skills and availability fit your family's needs, whether that's a few hours of after-school support, a weekly household reset, or a little of both. You can share your family's routines, preferences, allergies, emergency contacts, and other important details right in the Rosie app, so your Pro has the information they need to arrive prepared. Your schedule and tasks are confirmed before your Pro accepts the booking. And when life changes? Just update your needs in the app. Any changes to your schedule or tasks can be agreed upon before your next session or additional work begins.
How soon can we get started?
If you're in the Greater Seattle area, you can start your intake today! Timing depends on suitable Pro availability, the agreed scope and completion of any required qualification checks. Rosie will help you explore a fit and confirm the booking details before care begins.
Hours & Pricing
What is your cancellation policy?
We understand life gets hectic - that's why Rosie is here! There is no fee if cancelled more than 24 hours in advance. To ensure our Pros are compensated for holding their time, you forfeit 50% of the hours if cancelled within 24 hours and 100% of the hours if cancelled within 12 hours.
What if I need more hours?
You can always use more! You will be charged at the end of your month for an extra hours you used, at $32/hour. If you continually go over hours, we'd suggest moving up into the next membership tier.
What if I need to pause my membership?
Easy. Just text Rosie to let us know. You can pause for 1 month, or cancel indefinitely.
What if I have more than one kid?
Caring for multiple kids comes with more responsibility. So sessions with additional children will add 0.1x to your session hours per child.
Using Rosie
What can I not do with Rosie?
We are not a deep clean service - no scrubbing the toilet. We also are not long-term consistent childcare (20+ hours per week).
What can a Rosie Pro help my family with?
Rosie Pros provide childcare and help around the house with the stuff that piles up—dishes, laundry, tidying, the works. Tell us what would make life easier. We’ll clarify the tasks, care needs and qualifications needed before a booking is accepted. Specialized care, child transportation or additional household work needs to be expressly agreed rather than added unexpectedly during a session.
Do I have to book weekly sessions?
No, but its strongly recommended. Families get the most value with consistent sessions with the same Pro.
Will I get the same Pro everytime?
Only if you setup weekly sessions through Rosie. Otherwise, we can not guarantee that your Pros are available when you need it.
Can I combine childcare & household help in one session?
Yes! Pros can safely do both in a session, as long as its not at the same time. We ask our Pros to prioritize childcare when both are presented.
Can I book or view my Pro beforehand?
Yes! Once a Pro is on your bench, you can book them directly. You can also always view your Pros on the app.
Can we work with the same Pro?
Yes! Once a Pro is on your bench, you can book them directly. You can also always view your Pros on the app.
How do we choose a schedule and share our family's needs?
Yes! Once a Pro is on your bench, you can book them directly. You can also always view your Pros on the app.
How soon can we get started?
Yes! Once a Pro is on your bench, you can book them directly. You can also always view your Pros on the app.
How do I build a bench of Pros?
Rosie matches you to Pros who we believe will be a good long-term fit. If you like them, you can invite them to your bench after your session. Pros can accept or decline a bench invitation. You meet new Pros to add to your bench through "shadows", where they will accompany one of your Pros to a session.
What if I take a Pro off-platform?
Your membership & their contract will end and you will both not be allowed to return.