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What does a typical month look like?
Choose a weekly schedule and Rosie will match you with a Pro who shows up weekly. You build a plan within Rosie, and Rosie manages the sessions for you.
What are weekly sessions?
Scheduled in-home sessions with one consistent Pro. They are usually the same week-to-week, and can be a combination of household & childcare.
Who are the Rosie Pros?
Pros are incredible people who want flexible work. From students whose schedules change every quarter, to corporate professionals on hiatus, to new-to-town caregivers. Matchmaking incredible people who never would have met is one of the best parts of Rosie.
How are Rosie Pros vetted?
We run a multi-step vetting process that includes interviews, background checks, reference checks, certification checks, and in person training and shadow sessions.
What is the minimum commitment?
Membership is monthly - there is no long term contract. You can pause or cancel as your needs change.
Can I book same-day care?
Yes! It's not guaranteed, but we have fulfilled 99% of all same-day bookings - even within 1 hour!
Can I book or view my Pro beforehand?
Use the Rosie app or website to book, manage your sessions & view your Pro info. You can also always text the Rosie Concierge.
Hours & Pricing
What is your cancellation policy?
We understand life gets hectic - that's why Rosie is here! There is no fee if cancelled more than 24 hours in advance. To ensure our Pros are compensated for holding their time, you forfeit 50% of the hours if cancelled within 24 hours and 100% of the hours if cancelled within 12 hours.
What if I don't use all my hours?
You can rollover up to 2 hours to your next month.
What if I need more hours?
You can always use more! You will be charged at the end of your month for an extra hours you used, at $32/hour. If you continually go over hours, we'd suggest moving up into the next membership tier.
What if I need to pause my membership?
Easy. Just text Rosie to let us know. You can pause for 1 month, or cancel indefinitely.
What if I have more than one kid?
For now, its all inclusive in your membership pricing.
Using Rosie
What can I not do with Rosie?
We are not a deep clean service - no scrubbing the toilet. We also are not long-term consistent childcare (20+ hours per week).
What are routines?
They are your consistent, saved "ways of working" in your home & family. Routines are reusable building blocks for your Rosie sessions. Set them once then reuse them forever. Pros can see your routines to prep for & manage during a session.
What kind of help can I get?
Light household work & back-up childcare. Our families love to use Rosie for folding laundry, tidying, and picking up the living room. We also support lots of special projects like parties or closet organization.
Do I have to book weekly sessions?
No, but its strongly recommended. Families get the most value with consistent sessions with the same Pro.
Will I get the same Pro everytime?
Only if you setup weekly sessions through Rosie. Otherwise, we can not guarantee that your Pros are available when you need it.
Can I combine childcare & household help in one session?
Yes! Pros can safely do both in a session, as long as its not at the same time. We ask our Pros to prioritize childcare when both are presented.
Can I book or view my Pro beforehand?
Yes! Once a Pro is on your bench, you can book them directly. You can also always view your Pros on the app.
How do I build a bench of Pros?
Rosie matches you to Pros who we believe will be a good long-term fit. If you like them, you can invite them to your bench after your session. Pros can accept or decline a bench invitation. You meet new Pros to add to your bench through "shadows", where they will accompany one of your Pros to a session.
What if I take a Pro off-platform?
Your membership & their contract will end and you will both not be allowed to return.